Data deletion

• Your organisation and everything in it: the organisation’s owner can email support@notifyza.co.za from the address they sign in with. We delete its contacts, campaigns, templates and connected numbers. You can export your contacts first from the Contacts page.
• Your WhatsApp connection: under Settings → Senders & domains, remove the WhatsApp number. Notifyza deletes its access token straight away. You can also remove Notifyza from your Facebook account under Business Integrations, or from your business portfolio in Meta Business Settings.
• Your personal account: email support@notifyza.co.za from the address you sign in with, asking for your account to be deleted.

That business decides what happens to your information. To stop messages, use the unsubscribe link in an email, reply STOP to an SMS, or tap the opt-out button or reply STOP on WhatsApp. To have your details deleted, contact the business. If you can’t reach them, email support@notifyza.co.za with your phone number or email address and the business’s name, and we will pass on your request.

When you connect WhatsApp to Notifyza through Facebook, we receive your WhatsApp Business Account and phone number details and an access token. Removing the number in Notifyza, or removing Notifyza in your Facebook Business Integrations, ends our access; email support@notifyza.co.za to have any remaining records deleted.

We confirm your request by email and complete it within 30 days. Some records, such as invoices, may be kept where the law requires it, and backups are overwritten within 30 days.