Terms of service

You must give accurate details and keep your sign-in secure. You’re responsible for what happens under your account and for the team members you invite.

You are responsible for the people you message and what you send them. In particular you must:

• Have each contact’s consent to receive marketing on each channel you use, as POPIA and the Consumer Protection Act require.
• Include a working way to opt out in every marketing message, and not message people who opted out.
• Follow WhatsApp’s Business and Commerce Policies when using WhatsApp, including messaging only people who opted in to WhatsApp messages from you.
• Not send spam, misleading content, or anything unlawful, harmful or infringing.

We may pause sending or suspend an account that breaks these rules or puts our service or providers at risk.

Paid plans are billed in advance through PayFast and renew automatically until cancelled. Monthly allowances reset each billing period and don’t carry over; top-up credits expire as shown when bought. Meta charges your WhatsApp Business Account directly for WhatsApp messages. Prices may change with 30 days’ notice.

Notifyza relies on providers such as Amazon Web Services, BulkSMS, Meta and PayFast. Their terms also apply to how they deliver your messages and payments, and they may reject or limit messages under their own policies.

Your contacts and content remain yours. You give us permission to process them only to provide the service, as described in our privacy policy. You can export your contacts at any time, and ask us to delete your organisation and its data.

We work to keep Notifyza available and reliable, but can’t guarantee uninterrupted service or delivery of every message. As far as the law allows, our liability is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential losses.

You can cancel your plan from Settings at any time, and ask us to delete your organisation. We may end accounts that break these terms, with notice where reasonable.

These terms are governed by the laws of the Republic of South Africa.