Every customer reply in one place
When customers answer your SMS or WhatsApp campaigns, the replies come to your Notifyza inbox, not a phone in someone’s pocket.
Naledi M.WhatsApp
Do you have a slot on Saturday morning?
Reply to Winter treatments
082 555 0198SMS
YES please book me in
Reply to Appointment reminders
Sipho K.WhatsApp
Is the platter enough for 3?
Reply to Friday braai
Anika V.SMS
STOP
Reply to Long weekend sale
Every reply, newest first
Replies to your SMS and WhatsApp campaigns arrive in one list, with the customer and the campaign they answered.
- Filter by channel, by campaign, or to unread replies only
- Search for a name, number or word
Opt-outs taken care of
A STOP reply is recorded the moment it arrives, so that person isn’t messaged on that channel again.
Shared with your team
Everyone in your organisation sees the same inbox and which replies have been read.
Turn replies into follow-ups
A reply can start an automation, for example sending a booking link to anyone who answers YES.